This Refund and Returns Policy (“Policy”) sets forth the terms and conditions under which Sterling Strategy (“we,” “our,” “us”) may provide refunds or adjustments for the professional services we deliver to our clients (“you,” “your”). By engaging our services, you acknowledge and accept the provisions outlined in this Policy, and understand the unique nature of digital, customized legal and strategic services.

1. Nature and Scope of Services
Sterling Strategy provides services entirely online, including legal advisory, contract drafting, compliance audits, intellectual property support, business registration guidance, and strategic consulting. Each service is carefully tailored to your specific business circumstances, goals, and sector requirements. As these services are bespoke and delivered digitally, they are non-returnable in the traditional sense, as they cannot be “returned” once performed or provided. The personalized nature of our work means that every consultation, document, or recommendation is uniquely developed for your startup’s legal and strategic needs.

2. Commencement and Acknowledgment of Services
A service is deemed to have commenced once any preparatory work has started. This includes, but is not limited to, scheduling of consultations, legal or strategic research, drafting or reviewing documents, or any other action undertaken by our team in connection with your engagement. Once a service has commenced, refunds are generally not available, as value is provided through the time, knowledge, and expertise applied to your project. This ensures fairness and reflects the professional nature of our work.

3. Grounds for Refunds
Refunds may be considered only under specific circumstances:

• Duplicate payment for the same service or invoicing errors.
• Non-delivery of the requested service due to a technical, administrative, or operational failure on our part.
• Failure to commence work within the agreed-upon timeframe, except where mutually agreed to a delay or rescheduling.
  In each case, refunds are reviewed individually, and we may request supporting documentation or information to verify the claim.

4. Non-Refundable Situations
Once a service has begun, including consultations, document preparation, compliance assessments, or strategic guidance, the service is considered delivered. No refunds will be issued for partial work completed, as the value of our service lies in the time, effort, expertise, and intellectual input applied. Similarly, refunds will not apply if a client changes their business priorities, decides not to implement recommendations, or otherwise chooses not to utilize the delivered materials.

5. Revisions, Clarifications, and Adjustments
To ensure client satisfaction, we offer the ability to request reasonable revisions or clarifications for any delivered service that does not fully meet the agreed-upon scope. Requests for revisions must be submitted within seven (7) calendar days of service delivery. Revisions are limited to the originally agreed scope and do not extend to additional services or newly requested work. Our team will make commercially reasonable efforts to address concerns, refine documents, or provide further explanation to ensure the service meets your expectations.

6. Procedure for Refund or Adjustment Requests
To request a refund, revision, or adjustment, clients must submit a written request to support@sterlingstrategy.space, including:

• Full name and contact information.
• Details of the service purchased, including date of payment and service description.
• Clear explanation of the issue or reason for the request.
  All requests are reviewed on a case-by-case basis. Responses will be provided within ten (10) business days, and where appropriate, we will communicate the resolution in writing, including any approved adjustments, revisions, or refunds.

7. Communication and Transparency
Sterling Strategy is committed to transparent communication. Clients are encouraged to ask questions, clarify any uncertainties, and discuss service expectations before engagement. Any adjustments, revisions, or potential refunds will be handled with clear communication to ensure mutual understanding and satisfaction.

8. Legal Rights and Policy Updates
This Policy does not affect your statutory rights under applicable law, which may vary by jurisdiction. Sterling Strategy reserves the right to amend, modify, or update this Policy at any time. Changes will take effect immediately upon posting on our website. Continued use of our services following publication of updates constitutes acceptance of any changes made.

9. Final Notes
By engaging Sterling Strategy, you acknowledge the customized nature of our services and understand the specific refund and revision policies set forth herein. Our primary goal is to provide high-quality, professional, and legally sound services that meet the needs of startups across various industries. While traditional returns are not applicable, our commitment to revisions and client support ensures your satisfaction and confidence in the services delivered.